All services are provided by MessageLink Communications and accepted by subscriber for a minimum of one month for monthly invoiced accounts and a minimum of one quarter (three months) for quarterly invoiced accounts. The term of service (monthly or quarterly) automatically renews by subscriber paying all service charges in advance.
Cancellation / Termination of Service
Voicemail, Fax to email, Never Busy Fax, VoIP and other telecommunication services provided by MessageLink are continuing services, similar to other utility services and telephone services, and continue under the original terms and conditions, until a written notice of cancellation is received by MessageLink Communications Corporation. While service may be cancelled at any time, any cancellation of service must be in writing and signed with a one (1) month or 30 day written notice prior to service renewal. Cancellation notice may be sent by fax to 602-277-0153, by completing our contact form, or by mailing written notice to our office. Telephone cancellation notices cannot be accepted. Without written cancellation notice, service will still be billed and payable. Accounts pre-paid quarterly, semi-annually or annually will be re-rated to the appropriate rate if service is cancelled prior to the end of the paid or discounted period.
Base service charges for all services including usage packages are invoiced in advance and any usage sensitive billing increments including, but not limited to overage to usage packages, fax over pages, 800 usage, long distance, etc. are invoiced as incurred. Payment of all invoices are due on the 1st of the month unless otherwise noted on the invoice. Accounts are considered past due on the 2nd of the month at which time late fees apply.
Failure to pay
MesageLink Communications may temporarily deny service or terminate this Agreement without notice upon the failure of the subscriber to pay charges when DUE. Such termination or denial will not relieve the Subscriber of responsibility for payment of all accrued charges, plus reasonable interest, late fees, reconnect fees and / or deposits.
In the event of a billing discrepancy, it is necessary to notify MessageLink billing department within 30 days of invoice date. No adjustment will be considered after the 30-day period.
Deposits are required for certain services including, but not limited to 800 service, VoIP service, Long Distance, and other usage sensitive services. Usage Deposits are refundable upon cancellation of service after final charges are deducted.
Checks returned for non-sufficient funds are subject to a $15.00 handling fee. Service interrupted for non-payment is subject to a $10 reconnect fee for the first phone number and $5.00 reconnect fee for subsequent phone numbers. Subscriber shall pay a late fee on all accounts not paid by the due date of each month. The minimum fee is $3.00 per account. This fee will be charged every month until the account is current. A $3.25 Service Fee is added to all invoices printed and mailed to cover postage, paper, and handling costs. Invoices faxed, sent by email and all accounts on auto payment ARE NOT charged this invoice fee.
Taxes / Telecom Fees
Subscriber is liable for all City, State, Federal and other telecommunication related taxes and surcharges. These will be added to your invoices.Lost Passwords
Upon request and with security verification subscriber may request that password be reset. There is a $5.00 fee to reset subscriber password during normal business hours. To reset a password after hours a $15.00 fee applies.
PAYMENT BY CHECK
Each remittance of payment by check is considered authorization to convert that particular check into an electronic fund transfer. If your check is unable to be converted, it may be processed as a Check Replacement Document drawn against your account. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution. To decline electronic processing of you paper check, please do so in writing by sending an email to us, by sending a fax to 602-277-0153, or via this website by filling out a Change Request form found under Client Support.
Illegal activity will not be tolerated and is grounds for termination of service without notice. Using a telephone number leased from MessageLink Communications or a number that is forwarded to a leased number in any advertising (Radio, TV, or other mass media) is strictly prohibited without prior written permission. Failure to obtain written permission or supply a copy of such approved advertising could result in service interruption without notice in order to maintain integrity of service for other clients. MessageLink also reserves the right to limit service based upon the availability of trunk and computer space.
Problems on accounts or service problems should be reported promptly to MessageLink Communications to ensure timely repair during normal business hours. Subscribers can report service problems via this website or by calling MessageLink Communications at 602-234-2004 or 800-339-6080. Any emergencies called into MessageLink Communications and addressed during after hours, which are the fault of another source and not of MessageLink Communications liability, shall be billed out as a requested service call at a fee of $45 per emergency response.
Subscriber agrees to notify MessageLink Communications in writing promptly of any changes on subscriber account including, but not limited to address, email address, contact phone number, etc. Change notices may be sent by fax to 602-277-0153, by email to firstname.lastname@example.org, by completing the appropriate form on this website, or by mailing written notice to our office. Other account changes to service levels, adding or deleting mailboxes, etc. can be done over the telephone with Customer Service and usually takes one (1) business day to complete. Credits or additional charges are pro-rated from the date of change in service. There is a $15 charge for re-recording, a $25 charge for program and re-record, and a minimum of $7.50 change charge for other minor changes including, but not limited to change email addresses for message delivery, reset mailbox for new user, and adding new mailbox to account. There is no charge to delete a mailbox from an account.
Limitation of Liabilities
In view of difficulties that may arise in the transmission of oral messages by telephone, no liability shall in any case be attached to the servicing agency and all such risks are assumed by the subscriber should any service failure or error occur. MESSAGELINK COMMUNICTIONS DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY REPRESENTATIONS, WARRANTIES OR COVENANTS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE REGARDING OR RELATING TO ANY OR ALL ASPECTS OF THE SERVICES ENCOMPASSED WITHIN THE TERMS OF THIS AGREEMENT. IN ALL EVENTS, THE LIABILITY OF MESSAGELINK COMMUNICATIONS TO ANY PARTY, INCLUDING BUT NOT LIMITED TO THE SUBSCRIBER, SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOEMR BUT UNEARNED AS OF THE DATE OF EVENTS UPON WHICH ANY CLAIM AGAINST MESSAGELINK COMMUNICATIONS IS BASED. FUTHER, MESSAGELINK COMMUNICTIONS DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY OTHER DAMAGES, REGARDLESS OF THE THEORY, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL.
Assignment / Ownership
Subscriber shall not transfer or assign this Agreement without the prior written consent of MessageLink Communications. Subscriber has no proprietary rights to any assigned DID telephone number or email address supplied through MessageLink Communications domains.
All Information obtained and contained throughout the duration of this agreement shall be held confidential, except that the company shall fully cooperate with any law enforcement agency. Illegal, improper and abusive activities will not be tolerated and company reserves the right to terminate service without notice if such discovery is made. Customer information or leased customer telephone numbers will not be shared or sold to independent companies or individuals for any marketing purposes or other uses.
This agreement shall be construed and enforced in all respects in accordance with the laws of Arizona. If any provision of this agreement is held to be illegal, invalid or unenforceable, then such provisions shall be deemed null and void, but without invalidating the remaining provisions thereof.